Tired of AI responses that miss the mark? Struggling to get the results you need? The key to unlocking AI's true power is in your hands – through crafting the perfect prompt. Mastering this skill will revolutionise how you brainstorm, create, and tackle challenges.
At Mesoform, we're passionate about AI's potential to transform your workflow and creative process. We're here to guide you on your AI journey, empowering you with the knowledge and tools to harness its full capabilities. Get ready to unleash new levels of productivity, creativity, and innovation in your business.
You must be wondering why you should even spend time reading this blog. Well, here are the benefits of using AI for your business:
Work Smarter, Not Harder: AI can handle time-consuming tasks like summarising information, generating reports, or drafting basic code, allowing your team to focus on more strategic work.
Make Informed Decisions: Need to analyse data, assess risks, or troubleshoot technical issues? AI can help you quickly find the information and insights you need.
Stay Ahead of the Curve: AI can help you personalise customer interactions, identify market trends, and brainstorm innovative ideas, giving you a competitive edge.
Do More with Less: By automating tasks and optimising workflows, AI may help you cut costs and free up resources for other initiatives.
In the next few sections, we'll delve deeper into different prompts that could be applied to specific areas of your business. Whether you're in marketing, sales, customer service, or other departments, these prompts will help you get the most out of AI.
Prompt Iteration for IT Customer Support Email
Help me write an empathetic email to a client.
The client recently purchased software from us, and it's not functioning as expected. They've emailed us error logs and screenshots detailing the issue. I've offered them a temporary workaround, but they're requesting priority support, which is usually an additional service.
Please include:
This prompt focuses on the specific challenges and language used in IT support, making it more relevant to the industry. It also addresses the common scenario of a client needing urgent assistance and requesting priority support.
Prompt Iteration for IT Network Outage Email
Help me write an email to a client experiencing a network outage.
Our client is a large enterprise company that relies heavily on our cloud-based networking infrastructure. They've reported a widespread outage that is affecting multiple departments and critical business functions. We've confirmed the outage is on our end and our engineers are working to resolve it.
Please include:
This prompt focuses on a critical incident scenario for an IT provider, emphasising the need to communicate clearly and proactively with the affected client during a stressful situation
Prompt Iteration for Marketing Social Media Post
Help me write an engaging social media post for [Platform].
Our target audience is [Audience Description]. We want to promote [Product/Service/Event]. The overall tone should be [Tone] and the goal of the post is to [Goal].
Please include:
(Optional) Additional information:
This prompt is versatile and can be adapted to various social media platforms and marketing objectives. It provides the AI with enough guidance to create a post that aligns with your brand voice and resonates with your target audience. You can find more prompts here.
Prompt Iteration for Generating IT Event Ideas:
Help me brainstorm creative and engaging event ideas for the IT industry.
Our target audience is [Audience Description - e.g., IT professionals, developers, tech enthusiasts, etc.]. We want to create an event that [Event Goal - e.g., showcases new technologies, fosters networking, provides educational opportunities, etc.].
Please provide:
Additional considerations:
By providing this information, the AI can generate event ideas tailored to your specific target audience, budget, and goals. It can help spark your creativity and offer suggestions you may not have considered. Examples of prompts to generate event ideas can be found here.
Prompt Iteration for IT Sales Pitch Email:
Help me write a persuasive email pitch for our new cloud-based cybersecurity solution.
Our target audience is [Target Audience Description – e.g., small to medium-sized businesses, healthcare organisations, financial institutions, etc.]. Our solution offers [Key Features and Benefits – e.g., comprehensive threat protection, 24/7 monitoring, data encryption, compliance support, etc.]. We want to emphasise [Unique Selling Proposition – e.g., affordability, scalability, user-friendliness, etc.].
Please include:
Additional considerations:
This prompt helps to craft an email that effectively communicates the benefits of your IT product or service and encourages potential clients to take the next step in the sales process. By providing details about your target audience and unique selling points, you can tailor the message to resonate with their specific needs and pain points. A full list of prompts for generating a sales pitch are available here.
Prompt Iteration for IT Troubleshooting Guide Creation:
Help me create a comprehensive troubleshooting guide for [Specific Technical Issue - e.g., Wi-Fi connectivity problems, software installation errors, etc.].
Our target audience is [Audience Description - e.g., general users, IT support staff, etc.]. We want the guide to be [Desired Tone - e.g., clear, concise, easy to follow, technical, etc.].
Please include:
Additional considerations:
This prompt can help you create a helpful resource for your users or clients. By providing clear instructions and potential solutions, you can empower them to resolve technical issues independently, reducing the need for direct support and improving their overall experience.
Prompt Iteration for IT Webinar Promotion:
Help me create a compelling promotional email for our upcoming webinar on [Topic of Webinar - e.g., "The Future of Cloud Computing," "How to Secure Your Network from Ransomware Attacks," etc.].
Our target audience is [Audience Description - e.g., IT professionals, business leaders, cybersecurity experts, etc.]. The webinar will be hosted by [Speaker Name and Title], an expert in [Field of Expertise].
Please include:
Additional considerations:
This prompt is designed to help you create a promotional email that effectively highlights the value of your webinar and encourages registrations. By providing details about your target audience and the expertise of your speaker, you can tailor the message to resonate with their specific interests and needs.
Prompt Iteration for IT Code Review Request:
Help me write an email requesting a code review from a colleague.
I've finished writing code for [Project/Feature Description - e.g., a new user interface, a database update, a bug fix, etc.]. I've tested it thoroughly and it seems to be working as intended, but I'd appreciate a fresh pair of eyes to catch any potential issues or optimisations I may have missed.
Please include:
Additional considerations:
This prompt will help you effectively request code reviews from your colleagues, fostering a culture of collaboration and continuous improvement within your development team. By clearly articulating your request and providing relevant details, you increase the likelihood of receiving valuable feedback and ultimately delivering higher quality code. Check out the link for more prompts.
One other very cool experience given by our technical team was how much better code suggestions are in their IDE (integrated development environment - a tool engineers use to write code). These applications will often give suggestions on statement completions, like your phone does when writing a message but much more complex. However, the suggestions given by the IDE are usually constrained within a predefined schema of what is being written. With the Gemini plugin however, a wider view is considered so smarter and more complete suggestions are given. Below is a basic example with YAML (just because it's easier to read for most.
Here, the main.yml file highlighted is in a completely different section of the code base but Gemini understands that it is relevant and provides a complete suggestion based on the variables declared there and even gives real values (some of the values look arbitrary but they are actually values we were looking to use in this particular testing scenario)
In the example below we have some YAML configuration that we're going to programatically change later on, so it is wrapped in some other (Helm) templating language (the bits with the double curly braces {{}}). These sort of files are normally unable to make use of the IDE suggestions because the software finds it difficult to identify which language is correct. However, Gemini sees straight through the problem and provides, not only templating suggests but also ones which include syntax which is relevant to the whole module we're working on. For example, .Values.managedAnnotations is taken straight from an API spec we created elsewhere in the module.
I once had to create a blog post on platform engineering for Mesoform. I initially struggled to translate the complex concepts into clear, accessible language for our audience. I knew AI could help, but my first attempt yielded less than ideal results. My initial prompt to Gemini was, "Write a blog post on platform engineering." The output was technically accurate but dense with jargon and, surprisingly, included a reference to a non-existent "Platform Engineering Manifesto" published in 2021. Recognising the need for a different approach, I refined my prompt. I focused on the "why" rather than the "what." My revised prompt became: "Explain the benefits of platform engineering for businesses, using simple terms and real-world examples."
This time, Gemini delivered. It presented a clear, concise explanation of platform engineering. The examples provided were relatable and demonstrated the tangible impact platform engineering can have on businesses.
Inspired by the output, I crafted a compelling blog post that resonated with our audience. It demystified platform engineering, highlighting its value proposition for businesses and showcasing Mesoform's expertise in this burgeoning field. The post garnered positive feedback, driving traffic to our website and generating valuable leads.
This experience taught me two valuable lessons about using AI effectively:
I hope this blog has convinced you to take the time to refine your prompting skills and harness the power of AI to its fullest. The possibilities are endless, and the rewards are well worth the effort. So, go ahead and experiment, iterate, and improve your existing processes.
If you would like to discuss any of these topics in more detail, please feel free to get in touch